A hospitality venue in the North West needed straight answers, not a project.
Independent hospitality business — tech costs rising, supplier relationships unclear, no visibility over what was actually happening
A local hospitality venue in the North West had grown to the point where technology was touching almost everything — bookings, payments, point of sale, security. Costs had crept up. Suppliers had multiplied.
Nobody had a clear picture of what was essential and what wasn't, or whether they were getting value for what they were paying. The owner needed straight answers, quickly. No long project. No bill that outweighed the benefit.
Hospitality runs on thin margins and tight operations. Tech that doesn't work costs you twice — once in the failure itself, and again in staff time dealing with the fallout.
This business had no single view of what it was spending on technology. Multiple overlapping suppliers with unclear accountability. A creeping sense that they were paying for things they didn't need while missing things they did. The owner was capable but didn't have the bandwidth to step back and see the whole picture.
"I knew what I was paying. I didn't know what I was getting. That needed to change."
- Started with an IT Bill Review (£195) — line by line, every supplier, every cost
- Followed with a Tech Strategy Session (£395) to agree on priorities and a plan
- Identified the quick wins with the highest commercial impact
- Sorted out supplier accountability so the owner knew who was responsible for what
- Left them with a focused action plan — prioritised, plain English, no padding
The business now has full visibility over its technology and what it costs. Supplier relationships are cleaner. The most important issues are fixed. The owner has a clear roadmap for the next stage of growth — and the confidence that the technology foundations are solid enough to build on. The engagement paid for itself before it finished.